At UrbanThreadsApparel - Trendy Men's & Women's Clothing for Every Style, we strive to accommodate our customers' needs. If you wish to cancel an order, you can do so before the product is shipped or enters the production phase. When you cancel under these circumstances, you'll be entitled to a full refund. However, if the product has already been shipped, we're unable to cancel the order. Once the product is on its way to you, it's subject to the shipping carrier's processes, and we can't reverse the shipping process.
Returns (if applicable)
We accept product returns to ensure your satisfaction. You have the right to initiate a return request within 14 days after receiving the product. For the return to be valid, the item must be unused and in the same state as when you received it. It must also be in its original packaging. To complete the return, we require a receipt or proof of purchase. Please refrain from sending the product back to the manufacturer; instead, follow our return process.
We've designed our shipping cost policy to be customer - centric. You'll be charged for shipping only once at most, including any returns. Moreover, we won't impose any restocking fees when you return a product.
Refunds (if applicable)
When we receive your returned product, we'll inspect it. Once the inspection is complete, we'll send you an email to confirm receipt and to inform you whether your refund has been approved or not. If your refund is approved, we'll process it right away. The amount will be credited back to your credit card or the original payment method within a specific number of days.
Late or Missing Refunds (if applicable)
If you're waiting for a refund and haven't received it yet, start by checking your bank account. Sometimes, there can be a delay in the refund showing up.
If you don't find the refund in your account, contact your credit card company. They can provide details about when the refund might be added to your account. After that, check with your bank, as they may have their own processing times for refunds.
If, after taking these steps, you still haven't received your refund, please contact us at
[email protected]. We'll do our best to resolve the issue and get your refund sorted out.Contact Us
If you have any queries regarding our cancellation, returns, or refunds policies, or if you need any other assistance, feel free to contact us:
We're committed to providing excellent customer service and making your shopping experience with UrbanThreadsApparel - Trendy Men's & Women's Clothing for Every Style a positive one.
